Frequently Asked Questions
How long do I have access to courses?
Courses include lifetime access, including updates to protocols and expanded mentor notes.
Do I need special tools or can I start with basics?
You can begin with common household materials and upgrade gradually. We clearly label when archival tools are recommended.
Are live sessions recorded?
Yes. Recordings are posted within 48 hours and include timestamps for key moments.
Is there a certificate of completion?
Select modules include a digital certificate once all assessments are marked complete.
What is your refund policy?
We offer a 14-day money-back guarantee for self-paced courses if less than 20% of content is completed.
What does “archival” mean in your catalog?
We use acid-free substrates, inert adhesives, and reversible mounts when feasible. Items not labeled archival may prioritize aesthetics over longevity.
Are there prerequisites?
Beginner modules require none. Intermediate and advanced courses list expected familiarity with tools and techniques on the catalog page.
How do I get help during a course?
Each module includes discussion prompts and a support form. You can also reach us directly via the contact page.